Wei Kwan Ng
To the management team at Carpenters:
Carpenters was chosen after visiting several other ID firms, with the hope that since the carpentry is done in Singapore, we would have better service support. This is proven to be true in several occasions.
My initial meeting with Lawrence Ho went well where he introduced his conceptual designs as well as providing us a realistic timeline on when we can expect the home to be ready. Price-wise, Lawrence is also quite transparent in that he would let us know the price of the stuff that we would request upfront. He explained why certain ideas are more expensive and recommended which are the more popular choices, which helped us finalize our designs.
More importantly, Lawrence is contactable via WhatsApp/SMS and he will arrange the works to be done usually the next working day or two (my comments above on service support). The people who did the masonry (Ben & Ta Tou) and the electrical (Yap) works are easy to work with, acceding to our requests to perform touch-ups when necessary.
Renovation is not exactly the most pleasant experience but having Lawrence as the ID does help reduce the stress somewhat. Do continue to keep up the good work.
Wei Kwan & Grace